Asked Questions (FAQ) – LEMIVO COMMERCE LLC

Frequently asked questions

We are here to help you find the perfect items. We are a US online shop. We ship within the United States. If you need personalized assistance, please use the details below or visit our contact page.

General

1. What do you sell?
LEMIVO COMMERCE LLC is a US retailer specializing in natural crystals and unique decor. You can shop our collection to find items like Ceramic Coffee Mugs, Personalized Mugs, Travel Mugs, Throw Blankets, and Weighted Blankets. Browse the shop to see what is available now.

2. Where are you located?
We are based in Albuquerque, NM.

3. How can I reach you?
You can call 862-521-075 or email ivienguyen0826@gmail.com. You can also send a message through our contact page.

Orders & shipping

4. How do I place an order?
Add the items you want to your cart. Complete checkout with a United States shipping address. You can pay using Apple Pay, Google Pay, or Amazon Pay at checkout.

5. Do you ship internationally?
No. We only ship to addresses within the United States.

6. How long does shipping take?
Most orders arrive within 3–7 business days after they leave our warehouse. Shipping times depend on your specific location.

7. Can I track my order?
Yes. Once your order ships, we send an email with your tracking number so you can follow the package.

8. Can I cancel an order?
If your order has not shipped, contact us within 24 hours at ivienguyen0826@gmail.com or 862-521-075. We will try to cancel it. If the order is already in transit, please use our return process instead.

Payments

9. What payment methods do you accept?
We accept Apple Pay, Google Pay, and Amazon Pay. You can find more details on our payment methods page.

10. How do Apple Pay and Google Pay work?
Select Apple Pay or Google Pay at checkout when your device supports it. Confirm using Face ID, Touch ID, or your device passcode. If you cannot find an option, try a different browser or device.

11. How does Amazon Pay work?
Pay using Amazon Pay through your Amazon account. For support after you purchase, use the store Order ID we provide. Do not use a marketplace order number.

Returns

12. What is your return policy?
Items must be unused and in their original packaging to be returned within 30 days. For crystal items, they must be returned exactly as they arrived. Please review the full refund and return policy before shipping anything back.

13. How do I start a return?
Email ivienguyen0826@gmail.com with your order number and the items you wish to return. We will confirm the next steps. You cover return shipping unless we sent the wrong item or it arrived damaged.

14. When will I receive my refund?
After we inspect your return, we refund the original payment method. This usually takes 5–7 business days after we accept the item.

Products

15. How do I care for ceramic coffee mugs?
Dust your Ceramic Coffee Mugs with a soft brush or dry cloth. Keep them away from prolonged direct sun so the glaze remains vibrant. Avoid soaking; a dry dusting is enough. Shop Ceramic Coffee Mugs.

16. How should I display personalized coffee mugs?
Display your Personalized Mugs on a shelf or counter. Keep them clean and dry. You can display them as part of a personalized collection. Shop Personalized Mugs.

17. How do I care for insulated travel mugs?
Wipe your Travel Mugs with a damp cloth and ensure they are clean before use. Keep them stored safely. Shop Travel Mugs.

18. How do I display throw blankets?
Use your Throw Blankets for cozy comfort. Fold them neatly for storage or drape them over a sofa. Keep them clean and dry. Shop Throw Blankets.

19. How do I care for weighted blankets?
Wash your Weighted Blankets according to the care label. Ensure they are properly aired out before use. Keep them dry to maintain their weight and comfort. Shop Weighted Blankets.